Tap Save when your weight log appears. Good luck. I changed batteries, contact points are clean still the same problem step off,sensing,error. It creates a stronger signal between the WiFi and the scale. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. And now this stupid scale doesn’t even work. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. You should receive an email from them soon. ; Check the battery icon next to the name of your scale. Step off the scale, and check the Fitbit app. Too expensive to only last 14 months and Fit Bit does nothing to stand by their products. For instructions see the Apple help article. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" I couldn't find the exact error code in the help section, but I did find a "List Of Known Error Messages" that may be of assistance to you and others. One dead set of scales, and an end to the relationship with Fitbit. Turns out you have to step off of the scale when the feet icon does so. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. @Lisad123 I'm sorry about the experience you had with your Aria scale. You should receive an email from them soon. @DramaQueenDiva Thank you so much for your help! Let me know how it goes. Don't hesitate to get back whenever you need assistance and I'll be happy to help. very disappointed with this scale. El día de hoy mi báscula empezó a mostrar un mensaje de error en la pantalla (Hi - Sensing - Step Off - Thinkibn - Err) No se como If your scale consistently recognizes you as a guest, see help.fitbit.com. Shop Fitbit Aria Air smart scales from the official Fitbit Store. As an Amazon Associate I earn from qualifying purchases. These scales were purchased at $175 each. @Cakemeister I see new faces in the Community. Thank you for posting your update here. 14:53 I am an avid fitbit users and recently tried to reconnect my Aria Scale. - last edited on I changed batteries, Tried 5 times, controlled the connections. I have removed the batteries and put them back in. Your feedback is greatly appreciated. It will be a “.dmg” file. ‎01-04-2019 While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Share Your Story. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. ... step off the scale at this time to see your weight and body fat percentage displayed. They are portable, convenient and easy to use. I would like you to let me know if your scale is placed on an even or flat surface and you are stepping on it barefoot. The Fitbit Aria Air won’t. Coincidence? Extremely difficult to setup up infact never was able to have it sync weights with the Fitbit app. Creating your account is completely free, and takes about a minute. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Step off the scale, and check the Fitbit app. Please assist. Step 1 – Solve Fitbit Aria Scale Error Message. It's good to know that your Aria is no longer showing the error message. With a bit of luck, I will find some time to autopsy the inanimate carcas. Even though I've clicked the wifi button in the battery compartment. During the setup process, the scale display will also show status messages - you can just focus on the set up client messages. I've been a Fitbit user since 2015. Nothing is happening. Step 2. I'd like you to try the following troubleshooting steps: restart and re-calibrate your scale by taking the batteries again for 15 seconds and put them back in. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. First, if you haven’t setup the Aria Air, or cannot sync it. Join an existing conversation, or start a new thread to ask your question. To save any changes you make to your account, tap "Sync Now." When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. Video for blog post regarding a repair I made to the fitbit Aria scale. Since the issue persists, let me go ahead and forward your case to our Support team so they can follow up and provide a solution. @Lisad123 @Ntca I'm sorry for the late response. by Why is my Fitbit scale recognizing me as a guest? To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. After that I did not step on the scale, I let it sit for a whole day. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. Fucking hell /vent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It’s worked for a year but has stopped working for no known reason. Me : Do you know of this issue? Thanks for your reply, but no message can help me. Fucking hell /vent. Tap Save when your weight log appears. Thanks for any help you can provide! I originally bought one of these scales in 2018. Wait until the process completes before stepping on. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. Sending your Wi-Fi information to the scale. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. So no vertical storage. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. Then one incorrect step on the corner which lifted one side slightly and dropped back down, now receives Err message every time. From now on, your Fitbit data will only sync when you open the app. The Late Late Show with James Corden Recommended for you @FirePanda Welcome aboard to our Fitbit Community and thank you for getting back @kelvinchua75! Your weight is unbalanced. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi:) / Sensing/ Thinking/ Error” cycle. Getting error message. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Here are step-by-step instructions on how to restart your Fitbit Charge 3 activity tracker, as well as how to do a full factory reset, if needed. The agent that emails back is equally unhelpful. Is Fitbit Aria Sensing Thinking Err appearing? It works fine now though. Temp and humidity normal. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. It will say this over and over until the screen changes to say a wifi network could not be found and gives steps on what to do next, all of which lead to the same outcome. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. I'm having the same issue. The warranty period, 2 years, was not exceeded. Tap the weight log for more details. @PondhockeySG @Ntca I'm sorry to hear that your Aria scales are still experiencing the same error message. If your Fitbit device doesn't sync, restart it. ‎09-10-2019 My Aria suddenly stopped tracking after about 9 months. Troubleshooting steps. Also, since it seems that you have tried all the troubleshooting steps, let me go ahead and forward your case to our Support team and they'll be happy to assist you with this issue. For more information, see Why isn't my Fitbit scale working? Your Fitbit device is charged. This will turn off automatic syncing. When I have changed the batteries, the scale showed me the correct wifi. Invite others to use Aria Air 1. I have also tried clicking the "enter network manually" link but it will kick me out before I can get everything entered or if I do get it entered fast enough it will still kick me out. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. In order to better assist you, please provide more details about the error message. Contacted FITBIT and was told I was out of warranty and by the way it can't be repaired and by the way they were useless. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. The Fit Bit scales are junk, DO NOT PURCHASE A SCALE! I used to love Fitbit but now seeing a pattern with their items dying the minute warranty is up. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Kindly verify that the mobile device you are using, has Bluetooth on. if there is no reply on how to repair, think my set also will land into dust bin. Is Fitbit Aria Setup Error appearing? If the device is nearby, turn off Bluetooth on it. While trying to sink from the fitbit app, it asks to click the wifi button in the battery compartment, which I do, and can see the setup message on the front of the scale, then the app searches for the wifi signal but a message flashes at the bottom of the fitbit app that says "an error has occurred. Restart the scale when ready. I think not. Your scale is calibrating while it completes your weigh-in. Share Your Story. Thanks for your reply, but no message can help me. I just purchased two watches for our kids to use, they don't sync to their dashboard at all. - last edited on The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). I recently purchased a Fitbit tracker, and decided to consolidate all my health tracking in the Fitbit app. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. Welcome! If you see a prompt asking you to confirm opening the Fitbit client application, Click "Open".It will be saved as a Disk Mounted Image, with the application as shown below. Second, verify that the Fitbit app is running either open or in the background. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. It’s the best digital scale I’ve used, but also the most expensive. Same spot it’s always been in my bathroom. Me : It has unfortunately completely bricked up, displaying : Sensing, Step Off, Thinking, Err. Updated 17 November 2016 with Fitbit Area UART1 terminal logs. After a little while, “ERR” showed up briefly before disappearing. Step 1 – Solve Fitbit Aria Step Off Error. The Fitbit Aria scales (older model FB201B) seem to have a design flaw which causes the plastic part in the two front feet to stress fail after a relatively small number of uses (typically just after the warranty expires). Tweet. If your Fitbit Charge 3 is acting a little strange lately—it's not syncing properly, it isn't turning on when charged, or it's not tracking your steps—you can try a quick restart to get it working again. Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". 2. If your scale consistently recognizes you as a guest, see help.fitbit.com. Confirm the person you want to invite has a Fitbit account. the correct user in the Fitbit app or on the fitbit.com website. I got the same error, started yesterday. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. This left me using the Salter every time I weighed myself, which was every morning for about two years. @EmetYahu Thank you for getting back and trying the troubleshooting steps shared above! Try again later." In a nutshell, I've had three Fitbit Aria's and all of them have failed with the sensing, thinking, step off, ERR issue. Keep posting and voting. Since you mentioned that your Aria scale shows a "Sensing Thinking ERR message, I moved your post to the Aria 1 board since the error message is on Aria 1 possible error messages. I bought the Aria 2 scale on sale but it was still well over $100. The Fitbit Aria was always at least 7-10lbs off and the measurement varied every single time anyone weighed themselves. After easy, wireless set-up, your Fitbit aria scale taps into your home wireless network and uploads your information automatically to fitbit.com each time you step on the scale. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. I have re-setup the scale several times with no problems connecting. 4. That's great news! after did 5 times, the issue still persist. I have followed both instructions at fitbit.com/setup through my app and the desktop version. Moderator edit: updated subject for clarity. Confirm the person you want to invite has a Fitbit account. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Scale is on hardwood floor. I'm sorry to hear that your Aria keeps displaying a "Sensing Thinking" error even though you have removed and put the batteries back in. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. The agent that emails back is equally unhelpful. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. $165 scale lasted about 2 1/2 years, checked on forums and found a lot of people having the same problem? Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. 2. I'm done with Fit Bit products, never again. The problem remains. Step 2 Set up your account and device. I've been trying to figure this out off and on for months. I'm sorry to hear about the error message that your Aria scale keeps displaying even though you have restarted it. Am I supposed to step off or somehow tell it yes I … Join an existing conversation, or start a new thread to ask your question. Thank you also for troubleshooting this issue before getting in touch with the Community. After a little while, “ERR” showed up briefly before disappearing. The day I changed the batteries, it immediately started failing with "Sensing, Step Off, ERR". All my other devices like laptop, phones, sonos do not have problems with the signal. It is scary how terrible Fitbit customer support has gotten. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Open the Fitbit app. @strart63 I'm so glad to hear that you are going to receive an Aria 2 soon. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. So long, and thanks for all the fish. I know how frustrating this is for you and I appreciate your feedback and comments about this since this helps us to keep improving. Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. Restart the scale when ready. Storing the scale vertically will cause the scale to need to be recalibrated. Creating your account is completely free, and takes about a minute. Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". Tap the Today tab > profile picture. Finally, I stepped on it and it worked. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! 4. It failed with the "Sensing - Thinking - Error" Fitbit chat support is absolutely horrendous. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Same issue here. It randomly stopped working. Kristen | USA Cruising through the Lifestyle Forums. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi / Sensing/ Thinking/ Error” cycle. It just sounds like it's in some sort of calibration process. You will receive an email from them soon. @Lisad123 @Ntca I'm sorry for the late response. Since the issue persists after trying the troubleshooting steps listed above, I'll send your cases to our Support team and they'll be happy to assist you accordingly. 10 January 2015. So long, and thanks for all the fish. Please make sure that your scale is placed on an even surface and you are stepping on it barefoot. Step 4. message, then goes to the sync screen next. Invite others to use Aria Air 1. Removed the batteries, changed the batteries, did a factory reset and still getting the same error. Changed batteries. After that we got the message "ERROR 1" when standing on it. The scale I replaced was the Renpho Bluetooth model which costs less than $50, and after using both, … Finally, weigh yourself 5 time in a row in order to re-calibrate your scale and let me know if the error message disappears. If your scale displays "SENSING, THINKING, ERR," try removing the batteries for 10 seconds and then reinserting them. One dead set of scales, and an end to the relationship with Fitbit. Find the file where you saved it, and double click on it. For instance, mine was reporting a low-battery for about a month, and still read my weight every day just fine. There is another thread with the same complaints. Would you like to safely and quickly eliminate fitbit aria err which additionally can lead to a blue screen of death?. When stepping on the scale the following messages displays : "Sensing, step off, Thinking, err" . Running with music makes you happy! message, then goes to the sync screen next. Is Fitbit Aria Step Off Error appearing? For step-by-step instructions, see help.fitbit.com. 2. Force quit the Fitbit app. Once broken, the scale doesn't detect a zero load causing the display to loop between 'step off' and 'sensing' leading to battery drain. It still reports the battery level to fitbit.com as I can see that in my dashboard. Me : (I have tried replacing batteries, setup up wifi again etc) Stuart : Oh, no! The story is much longer than I can type here. Running with music makes you happy! Does it appear when your Aria tries to sync your data? Switching back to your Wi-Fi network. I also just face the same problem. @Lisad123 Welcome to our Fitbit Community! Step 1 – Solve Fitbit Aria Setup Error. This left me using the Salter every time I weighed myself, which was every morning for about two years. Hope to see you in our Fitbit Community more often! For step-by-step instructions, see help.fitbit.com. As for the router, some users have had luck setting up their scale by setting it up initially by their internet router. One the worst electronic purchases I have ever made. Step 1 – Solve Fitbit Aria Step Off Error. Very frustrating! Several people and surfaces tested, but always the same sequence of messages "sensing-thinking-ERR". I also got the same error. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. Turns out you have to step off of the scale when the feet icon does so. Your scale is going into standby mode until you step on it. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. The whole process took about 10 seconds, which wasn’t that traumatic. You will receive an email from them soon. Finally, make sure that your scales are placed on a hard surface and you are stepping on them barefoot. Video for blog post regarding a repair I made to the fitbit Aria scale. @kelvinchua75 I noticed that you joined our Fitbit Community recently. I originally bought one of these scales in 2018. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Weighed myself 5 consecutive times. If your scale doesn't turn on when you stand on it, you may need to replace the batteries. Your scale is currently updating. Pitch Perfect Riff-Off with Anna Kendrick & The Filharmonics - Duration: 9:35. I took the batteries out and waited a while then put them back in. Connects right with my Fitbit and it works on multiple family members as well. 14:53 For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. ‎08-12-2018 the correct user in the Fitbit app or on the fitbit.com website. Connecting to the scale. Ya I ended up throwing it in the garbage! Tried to buy me off by paying for a service THAT I'D ALREADY PAID for. Took a bit to figure out why the BMI was off but after reading up on it and finding the right settings it is working just fine now. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. Do not waste your hard earned money or time. Step 3. I'll be around if more assistance is needed! Step 1 – Solve Fitbit Aria Scale Error Message. Any other suggestions? For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit … Buen día. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Please help! 22:14 Your scale is going into standby mode until you step on it. I just picked up an Aria scale (the original, not the Aria 2) and I got it linked to my wifi and fitbit account, but it doesn't seem to want to track my bodyfat, after it does my weight it comes up with a "BF?" Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. It gives an error message and will not work at all. Temp and humidity normal. Your scale is currently updating. However, I'd like to thank you for letting me know the issue that your Aria scales are displaying. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Shop Fitbit Aria Air smart scales from the official Fitbit Store. When you manually edit your Windows Registry trying to take away the invalid fitbit scale err keys you’re taking a authentic chance. Welcome aboard! @jfs8339 Welcome aboard to our Fitbit Community. 5. One failed just after one month. Hopefully someone at Fitbit will eventually take notice. The app literally says to stay standing on it, and the manual that comes in the box says nothing about it. How is it stored? Step 1 – Solve Fitbit Aria Sensing Thinking Err. The desktop version of fitbit.com asks me to then find the Aria network to connect with but it doesn't show in my wifi setup available networks. Is Fitbit Aria Scale Error Message appearing? Updated 20 November 2016 with Fitbit Area UART1 interactive mode. Fitbit Aria Teardown. Another at around 13-14 months. I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. It randomly stopped working. Your Versa 2 will then restart. MatthewFitbit. Your scale is calibrating while it completes your weigh-in. The scale will look for your Wi-Fi network then link to the Fitbit server. In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. @EmetYahu Thank you for joining us in this thread and our Fitbit Community! Is Fitbit Aria Step Off Error appearing? This may sound weird, but is the scale near your router, @strart63? Tap the weight log for more details. Wait until the process completes before stepping on. If the battery level is low, replace the batteries. Same error each time. ‎09-10-2019 5. When I stood on the scale, it showed “SENSING” on the display for a bit before telling me to step off followed by “THINKING” being displayed. For more information, see Why isn't my Fitbit scale working? Fitbit isn’t going anything. 12:33 I have made sure Aria is paired with my bluetooth. I'm having the same problem with my Aria 1 as well .what do I do? Am I supposed to step off or somehow tell it yes I … Is Fitbit Aria Scale Error Message appearing? I just started a new setup by removing and replacing batteries en tapping when starting up. Biggest waste of money! And than the scale falls out. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. Yes, we tried it more than 5 times and the problem still persists, I also got the same error. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. With a bit of luck, I will find some time to autopsy the inanimate carcas. Hi @strart63 and welcome aboard! Do any of those codes sound like anything you may be experiencing? The battery level is accurate as of the last sync. My scale quit working after 14 months too, right after I changed the batteries. MatthewFitbit. Me : Do you know of this issue? The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. Until now no result. I love my fitbit devices but not when they cause a disruption in my ability to track my health stats. The story is much longer than I can type here. Another after around 12 months. I've been a Fitbit user since 2015. Wait until you see your weight before stepping off. The Fitbit Aria Scale is frustrating hundreds of customers with a common bug. It says when I step on it “sensing...step off...thinking...err.”. Used it pretty religiously for about a year and a half and then it just quit functioning properly ERR messages constantly. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. I bought the aria scale and It says that its connected correctly to the wifi network.. but when I step on it. I have re-setup the scale several times with no problems connecting. Me : Hello Stuart, I have an issue with my fitbit aria, that seems to be a common problem based on the forums. Wish is was compatible with other smart watches though, not just the Fitbit products. It is scary how terrible Fitbit customer support has gotten. It still reports the battery level to fitbit.com as I can see that in my dashboard. For Aria Air, check the battery level icon on the display. You can even have a "guest" feature on it. I understand how you feel about this. @strart63 Welcome to our Fitbit Community! It works fine now though. Step 1. What are the words that the error displays? It's always has been on the flat floor. Took out batteries. After that we got the message "ERROR 1" when standing on it. Once done, the Aria instructed me to step off and it immediately uploaded my new stats to Fitbit’s servers. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Wait until you see your weight before stepping off. by Intended use The Aria Wi-Fi Smart Scale is a body analyzer that measures body weight and uses bioelectrical impedance analysis (BIA) technology to estimate body fat percentage in Fitbit aria keeps coming up with an error message. How to Fix Fitbit Aria Won’t Sync Problem. Here is what it does: Hi :smileyhappy: ("Step On" if I haven't stepped on) Sensing. Once you've done this, weigh yourselves 5 consecutive times. Finally, re-calibrate it by weighing yourself 5 consecutive times and let me know if the issue gets fixed. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Your weight is unbalanced.