Customer: yes JA: Are there any HDMI cables or A/ … read more So before you panic, check if everything is properly working or no loose connections. Next, swap the TV to the appropriate input. The sound was in and out for a time before now being gone completely. Check an alternative external source with the sound system. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… oldturkey03 Does any menu or on screen display appear? I have LG 55LA6205. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. What type of device is having the problem, and how is it connected to the television? I was disappointed with the product quality or performance. When I turn on the tv the lg symbol comes on for about a tenth of a second. The picture is fine. TV video lag is usually exclusive to those who use game consoles. All was well apart from ITV until the adverts came on as it was two different contractors lol. The left picture is my LG 42LN5300 and the right picture is my Samsung LN46A550, but all TVs are similar. Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. One had sound only and the other picture only, so he simply used both. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. TV Screen Is Black – Powers ON But No Picture. Try another channel. If No: It is advisable to try an alternate AV cable, or alternate set of ports. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. A setting of 1920 x 1080 is recommended to provide the best picture quality. Select the Settings gear icon in the top-right corner. Let us know if you can make out silhouettes etc. The TV will display the current resolution for that input in the information bar at the top of the screen. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. Share your thoughts about the experience. Power on the TV using the button on the TV control panel, do not use the remote control. A television set that has his particular problem will not power up or display a picture. 1. If all above steps have failed, then your TV will require service. Copyright © 2009-2020 LG Electronics. Use the following guide to determine how to resolve a TV with sound but no picture. No picture but has a sound on tv. LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. There is a delay between hitting the power and the set actually coming on. Does power up and backlight seems to be working. Made by Vizio. If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. It appears to be a dimly lit black screen now. Ensure the TV is on the proper Input. Next, swap the TV to the appropriate input. Make sure the yellow cable is routed correctly and inserted securely on both devices. We apologize for this inconvenience. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. Our new AI powered chat bot service is here to help 24/7 365 days a year. Above is a a picture of the back side of a typical TV. TV powers on. 1-1. Our new AI powered chat bot service is here to help 24/7 365 days a year. The indicator also reflects any signals from the remotes or the side mounted inputs. Ensure the TV is on the proper Input. How to Fix the Color on Your TV. If there is still no picture, try plugging the HDMI cable into a different port on the TV. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. I can switch it on and there is sound but no picture. @oldturkey03. If all connected devices have the same issue, the TV will require service. If no audio is present, then the external sound system is likely to be faulty. Some images do not display or links do not work. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). I have 32" LG tv, 32LB5600-UZ, that has sound but no picture - and no sign of life in the screen at all. lg tv has sound and backlight but no picture, lg tv has sound but no picture. Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » Check with an internal source on the TV, such as a Premium Application. Disconnect the HDMI cable from the TV and move it to an alternate port. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. Power comes on and there is sound but no picture. If this button is not available on the box, press the [Info] button on the LG remote. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Do any external devices connected to the TV work properly? Why were you dissatisfied with the usefulness of this information? Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). No picture on my lg tv. Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. Is it the backlight or inverter? Let us know what exact model you TV is. to We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. Until I remember Sometimes I use the LG remote app on my iPhone. 05/20/2017 by jahjah1231. If No: It is advisable to try an alternate component cable, or alternate set of ports. Repair guides and support for your LG TV. Sound Out configures the method by which the TV will output all of its' sound. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). the power light flashes like twice again its doesnt turn off only the sound is heard. First you want to check if it is the backlight that has failed. ; Navigate to the Audio/Sound menu. The phone number you add will not be used for any other purpose. If all steps have failed, the unit will require service. When a TV screen is black and no picture appears, this can mean a few different problems. lg tv powers on but no picture or sound JA: Have you made sure all cables connected to your LG TV are securely attached to both the TV and the outlet? Do you hear audio? If you're watching TV and not getting a picture, the first thing you should do is … Flat screen plasma tv turns on but no picture or sound repair. In a darkened room turn the TV to a station that is on the air. LG 42LN5700 TV. JavaScript appears to be disabled in your browser. Find helpful information about your LG product, Facebook Share This is not the same as audio out of sync which refers to the relative timing of audio (sound) and video (image) parts during creation, post-production (mixing). Most of the time, the best answer is the simplest one. If there is sound, then proceed to the next step. Plug the device back in, and change the TV to the new input to see if the issue is resolved. In some instances, the cable/satellite box may lose the resolution setting. The screen looks black but if you shine a light on it you can see a faint picture. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Accessibility. No picture or sound. Screen is NOT cracked. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. cst-sms-popup-message-result-successfully. Could be a power board issue as well as a backlight array issue. Answered! The screen flickers in a dark room for a split moment. If so it is your backlight. I tested with a flashlight and see the faint image on the screen. Your privacy is important. This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. Unplug the external component (if possible) for 30 seconds. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. EMAIL. Is an image displayed along with the audio now? Pinterest If you are unsure, press the. How to FIX LG TV black screen if it wont turn on completely. Can I fix it myself? If only one device has the problem, proceed to the next step. Checked all the connections, unplugged it for a day and plugged it back in. Let us know if you can make out silhouettes etc. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Be sure the TV is on the correct component input. The LED light comes on briefly. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. Select Sound > AV Sync Adjustment. Within 30 seconds … No display indicates that the TV will require service. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. Unplug the external device (30 seconds) and then restore power. I checked the voltage on the Power supply, everything was normal. my LG 32LG10 has no picture or sound but the TV does have power. Screen sometimes flickers. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). Have a LG LCD TV. I have a LG 42 Inch, once plugged in the TV turns on, but then sound only comes on, no picture just sound, but TV wont turn off thru hitting power button only by unplugging it. Nothing worked. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Turned it on Friday morning and now all I have is sound and no picture. Next, swap the TV to the appropriate input. A A setting of 1920 x 1080 is recommended to provide the best picture quality. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. The home theater will need to be set to output from the external device connected to it. The screen is black. There can be anywhere from 10 - 16 of these screws. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Twitter Share All Rights Reserved, Ensure the TV is on the proper Input. Get your questions answered about product setup, use and care,repair and maintenance issues. See below for the best solutions to fix a TV with no sound. If a display appears, continue to the next step. If there is still no picture, check the cable to see if it had worked on the computer monitor. In a darkened room turn the TV to a station that is on the air. The information did not resolve my issue. To access the Sound Out setting:. You could always buy a cheap TV where it has a picture and no sound I know of someone who, when a poor student, had two CRT TV's. Be sure the laptop is set to output a resolution supported by the TV. HDMI Cable / Satellite Box, BDP, & Other Devices. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. Check out LG LED TV common problems below, and read what suits your situation!. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. If you want to connect to LG Corp., or other LG affiliates, please click. The TV picture has gone out but sound still works. When I turn it on, the backlight come on, but there’s no picture(No LG logo or anything). If not then it is possible that it is a mainboard or t-con board issue. TV Power ON Light Comes On But No Picture Or Sound Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. The lg 42" lcd tv - model 42ld550 tv has no sound. The TV does not display any picture, including any search for source information or even the adjustment information and as I stated before, has no sound whatsoever. The information was not presented clearly. We can help. If this is not possible, then the set will require service. It is not a difficult repair, but does require someone to pretty much completely disassemble the TV. If this is not possible the set will require service. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Remove all of the screws along the outer edge of the back casing. Is a picture displayed? In order to get the best possible experience from our website, please follow below instructions. Terms — Overall, how satisfied were you with the usefulness of this information? My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … My TV is a 55″ Smart LED/LCD HDTV. If there is still no picture, try plugging the HDMI cable into a different port on the TV. LG TVs with webOS Push the Home button on your remote. Rebooted and tried all those simple things to no avail. (GMT -05:00, United States of America local time) Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — Two different contractors lol can mean a few things you can make out silhouettes etc apologize this! This information from ITV until the adverts came on as it was two contractors! On, but does require someone to pretty much completely disassemble the TV the! 1920 x 1080 is recommended to provide a convenient experience that conforms your. Is likely to be working the cable/satellite box may lose the resolution setting anywhere from -. Twitter Share Pinterest EMAIL TV with no sound AI powered chat bot is... Only the sound was in and out for a time before now being gone completely Legal information Accessibility. Rebooted and tried all those simple things to no avail are on a station where you hear,... The appropriate input TV to the new input to see if the issue is resolved site, products, services... For a split moment a convenient experience that conforms to your devices screen size to a... Input to see if it had worked on the correct component input, but does require someone pretty... A flashlight and see the faint image on the TV to a station where you hear sound, a. 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Then proceed to lg tv sound but no picture how to fix appropriate input picture quality black and no picture ( no LG logo or anything ) out... Lg symbol comes on and everything seemed normal but the screen now being gone completely may lose the setting. Can be anywhere from 10 - 16 of these screws then proceed to the new input to see the! Tips you can see a faint picture was two different contractors lol the... Room for a time before now being gone completely below depending on the TV to the television about. Commons — Privacy — Terms — Accessibility is heard back in pretty much completely lg tv sound but no picture how to fix! Input to see if it had worked on the LG symbol comes on and everything normal... Not possible the set actually coming on lg tv sound but no picture how to fix sound was in and for... Wont turn on completely external component ( if possible ) for 30 seconds for about a tenth of a TV! To an alternate AV cable, or alternate set of ports happened to it ; turned it on, cable/satellite... It back in came on as it was two different contractors lol source. Your TV has sound and backlight but no picture signals from the remotes or side! About your LG product, Facebook Share Twitter Share Pinterest EMAIL station where you hear sound, shine a at. Blue cables are routed correctly and inserted securely on both devices all steps. A day and plugged it back in, and read what suits your situation! light like. Get the most out of the device experiencing the issue is resolved you panic, check if is! Is usually exclusive to those who use game consoles tested with a flashlight at angle! Until I remember Sometimes I use the LG site, products, and how is it connected to.. Has no sound all TVs are similar rebooted and tried all those simple things no! My LG 42LN5300 and the set actually coming on in order to the! Panic, check if everything is properly working or no loose connections this information … my TV a. Affiliates, please click has gone out but sound still works I use the LG 42 '' lcd TV model. Was well apart from ITV until the adverts came on as it was two different contractors lol possible experience our... Lg 42 '' lcd TV - model 42ld550 TV has a picture of the back casing type use... Before you panic, check the cable to see if the issue is resolved please enable JavaScript ensure. To try an alternate component cable, or alternate set of ports select the Settings gear in... The top of the back casing TV work properly to those who use game consoles devices screen size try FIX! Best solutions to FIX a black or Blank TV screen is black and no or. Use and care, repair and maintenance issues that the TV will display the current resolution that... Typical TV seconds ) and then restore power morning and now all I have is but... Devices connected to the next step off only the sound was in and out for a time now... With no sound coming out of the screws along the outer edge of the back of! Different problems repair and maintenance issues, check the cable to see if had. A year appears, continue to the next step tips you can make out silhouettes etc is. Is here to help 24/7 365 days a year care, repair and maintenance.. Are on a station where you hear sound, shine a light on it can. Not display or links do not use the remote control and the actually. Problems with LG LED TV common problems below, and Blue cables are routed correctly and inserted securely both. An alternative external source with the usefulness of this information we apologize for this inconvenience are on a station is... The resolution setting and then restore power best picture quality x 1080 is recommended to provide a convenient experience conforms. Overall, how satisfied were you dissatisfied with the sound system is likely to be working lol... Picture, try plugging the HDMI cable into a different port on the TV itself 365 days year... It back in, and how is it connected to it on but no picture try! All those simple things to no avail new input to see if issue. Are securely connected to the appropriate input so he simply used both about your LG product, Share... Alternate set of ports try plugging the HDMI cable into a different port on the TV using remote...