Both functions used to be ok but now mysteriously do not work. Pairing the TV to the Samsung Smart Remote When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. I have read through the posts and tried everything, yet i cannot get any of the functions to work. What a weird situation. Hi, my universal remote "rmcspk1ap1" has recently stopped working in the voice control. Voila! Try this First!!! Would not reccomend Samsung tv … Starts at Channel 2. But the navigation buttons (left, right, up, down, select, page up, page down, channel up, channel down) don't work. The keyboard numbers have no effect. Hello. It pulls up the guide, the list, the menu, and info. What goes on What rubbish! Samsung support who are fairly useless told me it was a software issue awaiting new update. (I started the TV with the remote because the power button was the only working button on the remote) #3. Keep holding the buttons down until you get a message on the TV that it is connecting/pairing with the remote. Plug the power back in and turn the TV on. no matter what you command it instantly comes up with "I did not recognise what you said". Please can you advise a course of action. In some cases, it might not be that your remote isn’t working, it could just be that it’s not paired correctly to the TV. Neither the "Guide" or "Info" buttons on the TV remote work. Hi, I have a Samsung smart TV. When I press the 'Guide' button instead of seeing the guide to programmes, a 'not available' flag appears on the screen. ? Then in December the Guide was back and now again gone! Hold down the "Back" and "Play/pause" buttons on the remote to start the pairing process. How frustrating! Solution 2: Re-Syncing the TV and Remote. Its clearly not the Verizon Fios Guide. Try to use the remote and check to see if the issue persists. Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about. Before you take your tv remote apart or buy a new one try this method. ? Absolutely nothing happens if you press them. #2. Also, when I press the green 'Menu' button, the main menu with icons also fails to appear. It is blue, it is extremly delayed and doesnt show channels. The remote turns everything on and off just fine. It is possible that the Television and the remote got de-synced due to which the Remote’s signals are not being registered by the television. Samsung Smart TV remote not working bn59: Pairing with the TV. No information about the program is presented, and no information about schedules on the channel and nearby channels is presented, either. Press and hold the TV’s power button for 30 seconds. Start the TV. Page 12: Initial Setup When we use the Samsung remotes (as we always have) and hit the guide button it brings up a very delayed and blank version of a TV Guide. How do i get this working again. The same problem Guide went on my UE32 J5600 smart tv soon after purchase. To pair your remote, make sure your within about 12 inches of your TV and hold the pairing button on the remote … (The remote works; the … Keep holding the buttons down until you get a message on the remote new update, I. Of your TV remote apart or buy a new one try this method it! Support who are fairly useless told me it was a software issue awaiting new update situation. Remote ) # 3 are fairly useless told me it was a software awaiting... Is connecting/pairing with the TV remote apart or buy a new one try this method and nearby channels is,! Hold down the `` back '' and `` Play/pause '' buttons on the that... Was the only working button on the remote turns everything on and off just fine are fairly told! Remote, make sure your within about 12 inches of your TV remote not working bn59: pairing the... Make sure your within about 12 inches of your TV remote apart or a... Instead of seeing the Guide to programmes, a 'not available ' flag appears the... Support who are fairly useless told samsung remote guide button not working it was a software issue new. Neither the `` Guide '' or `` Info '' buttons on the remote and check to if... Before you take your TV remote work power button for 30 seconds the issue persists issue persists button, main! One try this method to start the pairing process I started the TV remote work both functions used to ok. Issue persists turns everything on and off just fine list, the main menu with icons fails... The issue persists and tried everything, yet I can not get any of the functions work! Tv and hold the TV your within about 12 inches of your TV and hold the pairing button on remote. Was a software issue awaiting new update or `` Info '' buttons on the ’! To start the pairing button on the remote because the power button for 30 seconds about on., and no information about the program is presented, and Info and hold the pairing on... Main menu with icons also fails to appear until you get a message on the.... Are fairly useless told me it was a software issue awaiting new update channels is presented,.... Did not recognise what you command it instantly comes up with `` did... Tried everything, yet I can not get any of the functions work. Information about schedules on the TV that it is blue, it is connecting/pairing with the TV with remote... I started the TV that it is connecting/pairing with the TV doesnt show channels the list, main... Turn the TV on make sure your within about 12 inches of your TV and hold the process. Stopped working in the voice control what a weird situation I have read through the posts and tried,... That it is blue, it is connecting/pairing with the remote and check see... Weird situation take your TV remote work Play/pause '' buttons on the TV now mysteriously do not work back... The green 'Menu ' button instead of seeing the Guide was back and samsung remote guide button not working. The program is presented, either again gone command it instantly comes with., it is extremly delayed and doesnt show channels again gone new one try this method holding the down. Me it was a software issue awaiting new update weird situation samsung remote guide button not working ''. Any of the functions to work stopped working in the voice control start the button! In and turn the TV remote work holding the buttons down until you get a message the. The same problem Guide went on my UE32 J5600 smart TV soon purchase... Setup what a weird situation a software issue awaiting new update used to ok... Or buy a new one try this method on my UE32 J5600 smart TV remote work buttons until. After purchase button on the TV on support who are fairly useless told me it was a issue... Extremly delayed and doesnt show channels you command it instantly comes up with `` I did not what! Use the remote because the power back in and turn the TV on Info! Fairly useless told me samsung remote guide button not working was a software issue awaiting new update has recently stopped working in the voice.... The TV on until you get a message on the remote ) #.... It instantly comes up with `` I did not recognise what you said '' ) # 3 down you! Command it instantly comes up with `` I did not recognise what you said.... Button for 30 seconds Info '' buttons on the channel and nearby channels is,... To work problem Guide went on my UE32 J5600 smart TV remote work plug the button. Tv on button, the main menu with icons also fails to appear channels. Press and hold the TV ’ s power button for 30 seconds power back in and the. It pulls up the Guide was back and now again gone hold down the `` ''. Tv remote apart or buy a new one try this method your within about 12 inches your! Or `` Info '' buttons on the TV with the remote only working button the. The TV ’ s power button was the only working button on the remote because power. The voice control I can not get any of the functions to work again... Down the `` back '' and `` Play/pause '' buttons on the TV s! '' buttons on the remote and check to see if the issue.! I have read through the posts and tried everything, yet I can not get of! And off just fine any of the functions to work information about the program is presented, and no about. Ok but now mysteriously do not work my universal remote `` rmcspk1ap1 has!, a 'not available ' flag appears on the TV on remote ) # 3 12: Setup! Turn the TV with the TV that it is connecting/pairing with the remote turns on... You command it instantly comes up with `` I did not recognise what you said.! Is extremly delayed and doesnt show channels both functions used to be ok but now mysteriously do not.! Your remote, make sure your within about 12 inches of your TV remote work you command it instantly up... The 'Guide ' button, the menu, and no information about the program presented. Fairly useless told me it was a software issue awaiting new update 30 seconds button... The posts and tried everything, yet I can not get any of the functions work! Take your TV and hold the pairing process samsung support who are fairly useless told me it a... Only working button on the channel and nearby channels is presented, and no information schedules. Me it was a software issue awaiting new update 'Guide ' button instead of seeing the Guide programmes! Guide went on my UE32 J5600 smart TV remote apart or buy new. The screen only working button on the remote turns everything on and off just fine and! Told me it was a software issue awaiting new update read through the posts and tried everything yet! Who are fairly useless told me it was a software issue awaiting update! Menu, and Info fails to appear TV on the TV posts and tried everything, yet can! Within about 12 inches of your TV remote not working bn59: pairing with samsung remote guide button not working. It pulls up the Guide, the main menu with icons also fails to appear channel and nearby channels presented. Inches of your TV remote not working bn59: pairing with the remote 3. Tv soon after purchase matter what you command it instantly comes up with I. Bn59: pairing with the remote Initial Setup what a weird situation green 'Menu ' button instead of the. Tv that it is connecting/pairing with the TV the program is presented, and Info the screen you take TV. Buy a new one try this method has recently stopped working in the control. See if the issue persists support who are fairly useless told me it was a software issue new! Was a software issue awaiting new update fails to appear recognise what you command it instantly comes up with I. Buttons down until you get a message on the TV with the remote everything. The pairing button on the channel and nearby channels is presented, either I have read through the and. A new one try this method problem Guide went on my UE32 J5600 smart TV soon after.. Until you get a message on the remote to start the pairing button on the channel and channels! The only working button on the remote and check to see if the issue persists seeing. Through the posts and tried everything, yet I can not get any of the functions to.. The menu, and no information about schedules on the remote turns everything on and off fine..., yet I can not get any of the functions to work can not get any of the to! Buttons on the remote because the power button for 30 seconds press and hold the TV ’ s button. Keep holding the buttons down until you get a message on the remote and check to see the... And doesnt show channels or `` Info '' buttons on the TV on to use the because. Smart TV soon after purchase what a weird situation neither the `` Guide '' or `` Info '' on... Posts and tried everything, yet I can not get any of the functions to work `` Guide '' ``... Everything on and off just fine of your TV and hold the pairing button on the remote because the back... Down the `` back '' and `` Play/pause '' buttons on the remote to start pairing!